We've partnered with reliable shipping and freight providers to deliver quality service. We work closely with our brand and manufacturer partners to offer you straightforward access to carefully vetted products that are changing the home improvement landscape.
We prioritize efficiency, processing orders to be ready for shipping within 3 to 5 business days. Note that actual shipping times may vary depending on carrier cut-off times and warehouse operations.
You'll receive automated email notifications at key points: when you place your order, when your order ships, when it's out for delivery, and when it arrives at your location.
Once an order has shipped, it cannot be canceled and will be subject to our return policy.
To manage expectations, we display lead times directly on product pages when supply chain issues may affect availability. This keeps you informed about what to expect. For rare complications, our team works diligently to resolve any issues on your behalf.
Similar to in-stock times, products with lead times are charged in full at the point of sale. This allows us to reserve the product with the manufacturer.
To cancel orders with a product that has a lead time, contact customer service, and we'll do our best to cancel the shipment. We'll confirm your cancellation through a phone call or email and process a refund provided the order has not shipped. Please note that orders that have shipped cannot be canceled.
Notice for wood stove and part orders destined for British Columbia, Alberta, Saskatchewan, Manitoba, Newfoundland and Labrador and remote locations in Ontario.
Due to increasing fuel and freight costs, orders for wood burning stoves, pellet stoves and accessories may incur extra charges for delivery to specific regions in Canada, which might not be covered by our free shipping policy. The provinces affected by these additional fees are British Columbia, Alberta, Saskatchewan, Manitoba, Newfoundland and Labrador, with the exception of major cities. In some rare cases, very remote locations of Ontario may also be affected. If you reside in a remote area in these provinces, we recommend contacting us before placing your order, so we can discuss the available delivery options with you. Rise reserves the right to notify customers in these provinces of any extra shipping costs necessary for delivery. In the event of such additional charges, customers will be notified and have the choice to modify their order or cancel for a full refund.
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