At Pellatary, we're committed to your satisfaction with your home improvement product purchase. We've invested significant time researching, testing, and selecting quality products for you. If you're not completely satisfied with your purchase, please contact Pellatary for assistance.
To initiate a return, contact Pelletary within 30 days of delivery. All returns must be in original packaging, unused/uninstalled, and in resalable condition. Please note that customers are responsible for return shipping costs unless the item arrives damaged or non-functional.
Before purchasing, please be aware that certain products including air and water filters, bidets, and personal care items cannot be returned once opened (unless defective). Unfortunately, we cannot offer refunds on special orders or custom items.
We stand behind our products. If you experience shipping damage or defects, we're here to help. We work closely with our manufacturer partners to ensure your satisfaction. Your trust is important to us, and we're committed to making things right.
Please inspect your items upon arrival and contact us promptly if you discover any issues or defects. We aim to provide the best possible resolution for every situation.
After the 30-day return period, manufacturer warranty policies apply. Don't worry—we'll still work with you to resolve any issues that arise.
For more ways to reach us, please visit our Contact page.
Products
Policies
Contact
Copyright © 2025 Pelletary